We establish thriving growth mindset cultures that drive higher performance in individuals, teams and organisations.
We revolutionise performance by inspiring and enabling people to maximise their potential through instilling and sustaining new ways of working with measurable outcomes.
Author of seven best selling books for adults and children and a highly acclaimed speaker in the field of high performance.
More leaders today think that holding individuals to account is important (63% vs 51% in 2018)*.
While accountability is important it can easily tip over into blame, with 9% of leaders still believing that making an example of someone is a way to raise standards*.
So, how can you manage accountability and blame? What’s the difference and how do you get it right?
One key approach is to focus on understanding why things go wrong.
Amy Edmondson’s continuum reflects situations where negative outcomes are avoidable versus unavoidable. It highlights different reasons for why things go wrong – from individual deviance or lack of training, to process issues or the complexity of a task or situation**.
Typically, as few as 2% of errors are due to deviance (i.e. ‘blameworthy’), yet 70-90% of errors are blamed on people**, suggesting other factors and complexities are often ignored.
When things go wrong, using this continuum could help pinpoint some of the reasons behind an error or unsuccessful outcome, to capture learnings and take appropriate steps to avoid the same happening again.
Find out how we can help create a culture of accountability not blame.
* Data based on responses gathered through the growth mindset psychometric, Mindset Advantage, from thousands of leaders and hundreds of organisations globally over a period of 7 years.
** Edmondson (2011). Strategies for Learning from Failure.
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