Growth Mindset Programmes

We believe that a growth mindset is fundamental to maximising potential and achieving high performance. It is the belief that skills and talents can be developed through hard work, purposeful practice and feedback. Building a growth mindset in individuals and fostering a culture that can allow it to thrive are essential for leading in a rapidly changing and complex world.

“The belief that an individual can grow and develop through dedication, hard work and purposeful practice and not just rely on given talent”

Black Box Thinking: Learning From Failure

The ability to learn from failure is crucial to success. However, we have become conditioned to fear mistakes and to try and avoid failure at all costs. Black Box Thinking is built on embracing failure as a learning opportunity. An opportunity to improve and address gaps in our knowledge.

To be innovative we must be willing to adapt in the face of the feedback we receive. Having the humility to acknowledge that – in a complex world – we may not have all the answers frees our thinking to be creative and find new and better ways of working.

Driving High Performance

Our bespoke programmes revolutionise performance by unlocking potential at an individual, team and organisational level.

Embedding a growth mindset at all levels of an organisation will overcome cultural barriers such as silos, blame and a fear of failure and will drive a culture of continuous improvement and high performance.

“Growth mindset is changing our culture and helping to unlock hidden potential by identifying real and unconscious barriers to growth and energising our people to overcome them. We are also seeing systemic changes that will help to increase agility and further improve business performance.”

“Growth mindset is changing our culture and helping to unlock hidden potential by identifying real and unconscious barriers to growth and energising our people to overcome them. We are also seeing systemic changes that will help to increase agility and further improve business performance.”

Principal, Global Financial Services Organisation

“Our work around growth mindset is making tangible our culture as an innovative and supportive law firm, which helps us to attract and retain the right people.”

“Our work around growth mindset is making tangible our culture as an innovative and supportive law firm, which helps us to attract and retain the right people.”

Partner, Global Law Firm

“Staff at every level have really engaged with growth mindset and marginal gains and feel more empowered and accountable, which is helping drive continued improvements across our operations.”

“Staff at every level have really engaged with growth mindset and marginal gains and feel more empowered and accountable, which is helping drive continued improvements across our operations.”

Production Manager, UK Processing Plant

“We quickly realised that we were doing more than introducing new initiatives, we were defining our very DNA – who we are and how we operate.”

“We quickly realised that we were doing more than introducing new initiatives, we were defining our very DNA – who we are and how we operate.”

Director, Professional Services Organisation

As a manager, understanding the psychology behind fixed and growth mindset and how to create a culture for high performance was immensely valuable.”

As a manager, understanding the psychology behind fixed and growth mindset and how to create a culture for high performance was immensely valuable.”

Consultant and Clinical Director, NHS

“We have reduced incidental expenses by 25%, which directly benefits our bottom line.”

“We have reduced incidental expenses by 25%, which directly benefits our bottom line.”

CEO, UK Construction Company

We have improved quality, productivity and capacity through growth mindset, saving us hundreds of thousands of pounds a year and helping us increase revenues and profits.”

We have improved quality, productivity and capacity through growth mindset, saving us hundreds of thousands of pounds a year and helping us increase revenues and profits.”

Chief Operating Officer, Logistics Organisation

“Black Box Thinking has enabled us to deliver pension schemes that have outperformed the UK average by 40% over the past decade.”

“Black Box Thinking has enabled us to deliver pension schemes that have outperformed the UK average by 40% over the past decade.”

Divisional Manager, Pension Provider

“We have reduced errors by 77%, driving up customer trust and satisfaction and minimising the risk of costly emergency product withdrawal (EPW) processes and associated financial penalties.”

“We have reduced errors by 77%, driving up customer trust and satisfaction and minimising the risk of costly emergency product withdrawal (EPW) processes and associated financial penalties.”

Production Manager, UK Processing Plant

“In less than 100 days after deploying Mindset Advantage, we have radically changed a key customer-facing process, increasing efficiency by 30% and delivering better client outcomes.”

“In less than 100 days after deploying Mindset Advantage, we have radically changed a key customer-facing process, increasing efficiency by 30% and delivering better client outcomes.”

Senior Vice President, Professional Services Organisation

“We have increased productivity by 44%, output by 3%, and are doing more interventions than ever working a five-day week instead of seven.”

“We have increased productivity by 44%, output by 3%, and are doing more interventions than ever working a five-day week instead of seven.”

Consultant and Clinical Director, NHS

“The tools and techniques provided in the course will certainly go a long way towards helping me understand how to better plan for success but also help me realise that failure is not necessarily a negative thing but is certainly a positive learning opportunity.”

“The tools and techniques provided in the course will certainly go a long way towards helping me understand how to better plan for success but also help me realise that failure is not necessarily a negative thing but is certainly a positive learning opportunity.”

Associate Director Sustainable Business, Interserve Construction Limited

“Strategically, we have gained a richer, deeper understanding of the pervasiveness of the benefits available from adopting a growth mindset perspective. Tactically, you gain experience in a new technique that you can take straight back into the working environment. Personally, I have changed the way I engage – both at home and at work”

“Strategically, we have gained a richer, deeper understanding of the pervasiveness of the benefits available from adopting a growth mindset perspective. Tactically, you gain experience in a new technique that you can take straight back into the working environment. Personally, I have changed the way I engage – both at home and at work”

COO, Osborne

“The work we have undertaken gives you the toolkit to invoke cultural change in a business to enable performance improvement. The programme brings the theory of ‘Black Box Thinking’ to life. It provides real life examples to back up theories and allow the delegates to learn, reflect and consider how it can be applied in the work environment”

“The work we have undertaken gives you the toolkit to invoke cultural change in a business to enable performance improvement. The programme brings the theory of ‘Black Box Thinking’ to life. It provides real life examples to back up theories and allow the delegates to learn, reflect and consider how it can be applied in the work environment”

Best Practice Manager, Arriva UK Trains

“Inspiring, motivating, engaging … just some of the words my team used following their participation. Essex Police has benefited from Matthew Syed’s Black Box Training session….. the ripples of incremental change are spreading in a way that benefits colleagues and most importantly the people of Essex.”

“Inspiring, motivating, engaging … just some of the words my team used following their participation. Essex Police has benefited from Matthew Syed’s Black Box Training session….. the ripples of incremental change are spreading in a way that benefits colleagues and most importantly the people of Essex.”

Chief Constable, Essex Police

“This was a genuinely enlightening, entertaining and informative experience – it is thought-provoking, challenging, insightful, fun and relevant to the most and the least experienced team member. The fact that “Black Box Thinking” and Matthew Syed anecdotes have become part of the everyday vocabulary of our team is a testament to the impact this has made.”

“This was a genuinely enlightening, entertaining and informative experience – it is thought-provoking, challenging, insightful, fun and relevant to the most and the least experienced team member. The fact that “Black Box Thinking” and Matthew Syed anecdotes have become part of the everyday vocabulary of our team is a testament to the impact this has made.”

Group Head of Transactional Services, Pinsent Masons LLP

“Fantastic, new approaches and techniques to transform our mindset”

“Fantastic, new approaches and techniques to transform our mindset”

Business Excellence Consultant, Siemens

“Utterly inspiring. We are looking forward already to booking you again.”

“Utterly inspiring. We are looking forward already to booking you again.”

Senior Partner, Simmons and Simmons

“This programme would benefit organisations by providing an excellent framework to understand and appreciate their organisational mindset, and start to think about how they can accelerate their leadership skills to drive business forward. This is a hugely insightful programme.”

“This programme would benefit organisations by providing an excellent framework to understand and appreciate their organisational mindset, and start to think about how they can accelerate their leadership skills to drive business forward. This is a hugely insightful programme.”

Quality Culture Programme Lead, GlaxoSmithKline

The insights, learning and science really drives home the scale of the opportunity we have as leaders, through change of mindset and the introduction of these tools with our people”

The insights, learning and science really drives home the scale of the opportunity we have as leaders, through change of mindset and the introduction of these tools with our people”

Senior Manager, Change Management Divestment Programme, Royal Bank of Scotland

“It forced me to reflect on how I approach development within my team.  I have continued to think on this after the event which I think shows how impactful it was.”

“It forced me to reflect on how I approach development within my team.  I have continued to think on this after the event which I think shows how impactful it was.”

Director, Barclays

“In Black Box Thinking, Matthew shows how having a growth mindset and creating a culture willing to embrace and learn from failure can categorically improve performance”

“In Black Box Thinking, Matthew shows how having a growth mindset and creating a culture willing to embrace and learn from failure can categorically improve performance”

Partner and Director of External Relations, Virgin

 “The Mindset workshop was nothing short of outstanding. The message of a Growth Mindset resonates with the culture we are striving to create.”

 “The Mindset workshop was nothing short of outstanding. The message of a Growth Mindset resonates with the culture we are striving to create.”

Chief Fire Officer

“My own thinking was challenged in this workshop – new ideas – even though I had already read Black Box Thinking”

“My own thinking was challenged in this workshop – new ideas – even though I had already read Black Box Thinking”

Chief Executive, Independent Police Complaints Commission

“After deploying Mindset Advantage, we have radically changed a key process, increasing efficiency by 30% and delivering better client outcomes.”

“After deploying Mindset Advantage, we have radically changed a key process, increasing efficiency by 30% and delivering better client outcomes.”

Senior Vice President, Professional Services Organisation