About Us

Matthew Syed Consulting works with an impressive portfolio of global clients in the public and private sectors. Building on the work of best-selling author and influential thought-leader Matthew Syed, we establish thriving growth mindset cultures that drive higher performance in individuals, teams and organisations. Through a synthesis of leading psychological research and industry best-practice, we have developed a framework of proven tools and innovative strategies that empower organisational development and accelerate business outcomes.

 

Our Mission and Values

What makes businesses and individuals successful? Having a growth mindset – the understanding that in a complex world, the status-quo doesn’t provide all the answers. No matter how skilled people are, it is their willingness to learn from mistakes and adapt that makes them truly successful. An over-reliance our existing knowledge can hamper collaboration, but if we embrace challenges and see our failures as opportunities to learn, we can unlock our full potential and accelerate the performance of our teams.

We work with you to identify the areas of focus for your team/organisation, based on the challenges you currently face.

We evaluate the current mindset of individuals in your organisation and assess the impact that these beliefs have on the performance of you teams.

We challenge and change beliefs using the latest research and apply best practices alongside our proven tools and techniques.

We engage leadership, involve managers and supervisors and captivate employees, measuring progress while giving the team time to succeed.

“Growth mindset is changing our culture and helping to unlock hidden potential by identifying real and unconscious barriers to growth and energising our people to overcome them. We are also seeing systemic changes that will help to increase agility and further improve business performance.”

“Growth mindset is changing our culture and helping to unlock hidden potential by identifying real and unconscious barriers to growth and energising our people to overcome them. We are also seeing systemic changes that will help to increase agility and further improve business performance.”

Principal, Global Financial Services Organisation

“Our work around growth mindset is making tangible our culture as an innovative and supportive law firm, which helps us to attract and retain the right people.”

“Our work around growth mindset is making tangible our culture as an innovative and supportive law firm, which helps us to attract and retain the right people.”

Partner, Global Law Firm

“Staff at every level have really engaged with growth mindset and marginal gains and feel more empowered and accountable, which is helping drive continued improvements across our operations.”

“Staff at every level have really engaged with growth mindset and marginal gains and feel more empowered and accountable, which is helping drive continued improvements across our operations.”

Production Manager, UK Processing Plant

“We quickly realised that we were doing more than introducing new initiatives, we were defining our very DNA – who we are and how we operate.”

“We quickly realised that we were doing more than introducing new initiatives, we were defining our very DNA – who we are and how we operate.”

Director, Professional Services Organisation

As a manager, understanding the psychology behind fixed and growth mindset and how to create a culture for high performance was immensely valuable.”

As a manager, understanding the psychology behind fixed and growth mindset and how to create a culture for high performance was immensely valuable.”

Consultant and Clinical Director, NHS

“We have reduced incidental expenses by 25%, which directly benefits our bottom line.”

“We have reduced incidental expenses by 25%, which directly benefits our bottom line.”

CEO, UK Construction Company

We have improved quality, productivity and capacity through growth mindset, saving us hundreds of thousands of pounds a year and helping us increase revenues and profits.”

We have improved quality, productivity and capacity through growth mindset, saving us hundreds of thousands of pounds a year and helping us increase revenues and profits.”

Chief Operating Officer, Logistics Organisation

“Black Box Thinking has enabled us to deliver pension schemes that have outperformed the UK average by 40% over the past decade.”

“Black Box Thinking has enabled us to deliver pension schemes that have outperformed the UK average by 40% over the past decade.”

Divisional Manager, Pension Provider

“We have reduced errors by 77%, driving up customer trust and satisfaction and minimising the risk of costly emergency product withdrawal (EPW) processes and associated financial penalties.”

“We have reduced errors by 77%, driving up customer trust and satisfaction and minimising the risk of costly emergency product withdrawal (EPW) processes and associated financial penalties.”

Production Manager, UK Processing Plant

“In less than 100 days after deploying Mindset Advantage, we have radically changed a key customer-facing process, increasing efficiency by 30% and delivering better client outcomes.”

“In less than 100 days after deploying Mindset Advantage, we have radically changed a key customer-facing process, increasing efficiency by 30% and delivering better client outcomes.”

Senior Vice President, Professional Services Organisation

“We have increased productivity by 44%, output by 3%, and are doing more interventions than ever working a five-day week instead of seven.”

“We have increased productivity by 44%, output by 3%, and are doing more interventions than ever working a five-day week instead of seven.”

Consultant and Clinical Director, NHS

“The tools and techniques provided in the course will certainly go a long way towards helping me understand how to better plan for success but also help me realise that failure is not necessarily a negative thing but is certainly a positive learning opportunity.”

“The tools and techniques provided in the course will certainly go a long way towards helping me understand how to better plan for success but also help me realise that failure is not necessarily a negative thing but is certainly a positive learning opportunity.”

Associate Director Sustainable Business, Interserve Construction Limited

“Strategically, we have gained a richer, deeper understanding of the pervasiveness of the benefits available from adopting a growth mindset perspective. Tactically, you gain experience in a new technique that you can take straight back into the working environment. Personally, I have changed the way I engage – both at home and at work”

“Strategically, we have gained a richer, deeper understanding of the pervasiveness of the benefits available from adopting a growth mindset perspective. Tactically, you gain experience in a new technique that you can take straight back into the working environment. Personally, I have changed the way I engage – both at home and at work”

COO, Osborne

“The work we have undertaken gives you the toolkit to invoke cultural change in a business to enable performance improvement. The programme brings the theory of ‘Black Box Thinking’ to life. It provides real life examples to back up theories and allow the delegates to learn, reflect and consider how it can be applied in the work environment”

“The work we have undertaken gives you the toolkit to invoke cultural change in a business to enable performance improvement. The programme brings the theory of ‘Black Box Thinking’ to life. It provides real life examples to back up theories and allow the delegates to learn, reflect and consider how it can be applied in the work environment”

Best Practice Manager, Arriva UK Trains

“Inspiring, motivating, engaging … just some of the words my team used following their participation. Essex Police has benefited from Matthew Syed’s Black Box Training session….. the ripples of incremental change are spreading in a way that benefits colleagues and most importantly the people of Essex.”

“Inspiring, motivating, engaging … just some of the words my team used following their participation. Essex Police has benefited from Matthew Syed’s Black Box Training session….. the ripples of incremental change are spreading in a way that benefits colleagues and most importantly the people of Essex.”

Chief Constable, Essex Police

“This was a genuinely enlightening, entertaining and informative experience – it is thought-provoking, challenging, insightful, fun and relevant to the most and the least experienced team member. The fact that “Black Box Thinking” and Matthew Syed anecdotes have become part of the everyday vocabulary of our team is a testament to the impact this has made.”

“This was a genuinely enlightening, entertaining and informative experience – it is thought-provoking, challenging, insightful, fun and relevant to the most and the least experienced team member. The fact that “Black Box Thinking” and Matthew Syed anecdotes have become part of the everyday vocabulary of our team is a testament to the impact this has made.”

Group Head of Transactional Services, Pinsent Masons LLP

“Fantastic, new approaches and techniques to transform our mindset”

“Fantastic, new approaches and techniques to transform our mindset”

Business Excellence Consultant, Siemens

“Utterly inspiring. We are looking forward already to booking you again.”

“Utterly inspiring. We are looking forward already to booking you again.”

Senior Partner, Simmons and Simmons

“This programme would benefit organisations by providing an excellent framework to understand and appreciate their organisational mindset, and start to think about how they can accelerate their leadership skills to drive business forward. This is a hugely insightful programme.”

“This programme would benefit organisations by providing an excellent framework to understand and appreciate their organisational mindset, and start to think about how they can accelerate their leadership skills to drive business forward. This is a hugely insightful programme.”

Quality Culture Programme Lead, GlaxoSmithKline

The insights, learning and science really drives home the scale of the opportunity we have as leaders, through change of mindset and the introduction of these tools with our people”

The insights, learning and science really drives home the scale of the opportunity we have as leaders, through change of mindset and the introduction of these tools with our people”

Senior Manager, Change Management Divestment Programme, Royal Bank of Scotland

“It forced me to reflect on how I approach development within my team.  I have continued to think on this after the event which I think shows how impactful it was.”

“It forced me to reflect on how I approach development within my team.  I have continued to think on this after the event which I think shows how impactful it was.”

Director, Barclays

“In Black Box Thinking, Matthew shows how having a growth mindset and creating a culture willing to embrace and learn from failure can categorically improve performance”

“In Black Box Thinking, Matthew shows how having a growth mindset and creating a culture willing to embrace and learn from failure can categorically improve performance”

Partner and Director of External Relations, Virgin

 “The Mindset workshop was nothing short of outstanding. The message of a Growth Mindset resonates with the culture we are striving to create.”

 “The Mindset workshop was nothing short of outstanding. The message of a Growth Mindset resonates with the culture we are striving to create.”

Chief Fire Officer

“My own thinking was challenged in this workshop – new ideas – even though I had already read Black Box Thinking”

“My own thinking was challenged in this workshop – new ideas – even though I had already read Black Box Thinking”

Chief Executive, Independent Police Complaints Commission

“After deploying Mindset Advantage, we have radically changed a key process, increasing efficiency by 30% and delivering better client outcomes.”

“After deploying Mindset Advantage, we have radically changed a key process, increasing efficiency by 30% and delivering better client outcomes.”

Senior Vice President, Professional Services Organisation

 

Google

Microsoft

Amazon

Barclays

Goldman Sachs

Standard Chartered

Morgan Stanley

BNY Mellon

BNY Mellon

“Growth mindset is changing our culture and helping to unlock hidden potential by identifying real and unconscious barriers to growth and energising our people to overcome them."

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Freddie Mac

Freddie Mac

“Shifting to a growth mindset culture within the division has improved openness and calculated risk taking of our employees, which will help us be more efficient, innovative and competitive.”

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Deloitte

AXA

J.P Morgan

Pinsent Masons

Pinsent Masons

“We believe that fostering a growth mindset across our UK lawyers has increased innovation, streamlined processes and reduced costs while delivering better outcomes for our clients.”

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Rolls Royce

BP

Shell

Castrol

Castrol

Castrol engaged Matthew Syed Consulting to instil a growth mindset and drive greater innovation and continuous improvement.

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Tesco

Sainsbury’s

John Lewis

Virgin

Pernod Ricard

NHS

NHS

We delivered our Growth Mindset programme for NHS Senior Leaders to create learning culture & drive continuous improvement

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Met Police

Fire & Rescue

Mace

NHS

We delivered our Growth Mindset programme for NHS Senior Leaders to create learning culture & drive continuous improvement

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Willmott Dixon

Turners

Turners

“Applying marginal gains to our business is driving up quality and productivity across our Group.”

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Bupa

What We Do

Blending existing psychological research with Matthew Syed’s unique thought leadership, we build growth mindset cultures to drive high performance, agility and innovation. Through our suite of innovative tools, we disrupt current thinking, challenging how people conceptualise their ability. This shift in mindset revolutionises behaviour at all levels of an organisation, delivering significant, measurable outcomes from day one.

Discover our Tools and Training Programmes

Why Us?

We believe a growth mindset is fundamental to maximising individual potential and that skills can be developed through purposeful practice and embracing feedback. We are unique in that we apply this principle to broader organisational cultures, bridging the gap between the mindset of individuals and organisational outcomes. We synthesise leading research on the correlation between growth mindset and high performance, agility and innovation – creating a proven framework for organisations to use and benefit from.

Read Client Success Stories

Our Facilitators & Coaches

Our dedicated facilitators work with a diverse range of global clients to embed the principles of high performance, helping you to drive measurable change within your organisation. They have a proven track record of excellence in their respective fields, with backgrounds in corporate business, emergency services & the armed forces and education. Our facilitation team can meet your requirements through a variety of digital and face-to-face training methods.

Join Our Partner Programme!

We offer an exciting opportunity to become a Matthew Syed Consulting Accredited Practitioner and be a part of the UK’s first Growth Mindset partner programme. Our 1-day accreditation course will equip you with an unparalleled toolkit of skills and resources, enabling you to drive innovation and improve business outcomes with your clients. The core part of this will involve having exclusive access to our pioneering diagnostic tool, allowing you to enhance your wider service offering.

To talk to one of our team, please email team@matthewsyed.co.uk