About Us

“Growth mindset is changing our culture and helping to unlock hidden potential by identifying real and unconscious barriers to growth and energising our people to overcome them. We are also seeing systemic changes that will help to increase agility and further improve business performance.”

“Our work around growth mindset is making tangible our culture as an innovative and supportive law firm, which helps us to attract and retain the right people.”

“Staff at every level have really engaged with growth mindset and marginal gains and feel more empowered and accountable, which is helping drive continued improvements across our operations.”

“We quickly realised that we were doing more than introducing new initiatives, we were defining our very DNA – who we are and how we operate.”

“As a manager, understanding the psychology behind fixed and growth mindset and how to create a culture for high performance was immensely valuable.”

“We have reduced incidental expenses by 25%, which directly benefits our bottom line.”

“We have improved quality, productivity and capacity through growth mindset, saving us hundreds of thousands of pounds a year and helping us increase revenues and profits.”

“Black Box Thinking has enabled us to deliver pension schemes that have outperformed the UK average by 40% over the past decade.”

“We have reduced errors by 77%, driving up customer trust and satisfaction and minimising the risk of costly emergency product withdrawal (EPW) processes and associated financial penalties.”

“In less than 100 days after deploying Mindset Advantage, we have radically changed a key customer-facing process, increasing efficiency by 30% and delivering better client outcomes.”

“We have increased productivity by 44%, output by 3%, and are doing more interventions than ever working a five-day week instead of seven.”

“The tools and techniques provided in the course will certainly go a long way towards helping me understand how to better plan for success but also help me realise that failure is not necessarily a negative thing but is certainly a positive learning opportunity.”

“Strategically, we have gained a richer, deeper understanding of the pervasiveness of the benefits available from adopting a growth mindset perspective. Tactically, you gain experience in a new technique that you can take straight back into the working environment. Personally, I have changed the way I engage – both at home and at work”

“The work we have undertaken gives you the toolkit to invoke cultural change in a business to enable performance improvement. The programme brings the theory of ‘Black Box Thinking’ to life. It provides real life examples to back up theories and allow the delegates to learn, reflect and consider how it can be applied in the work environment”

“Inspiring, motivating, engaging … just some of the words my team used following their participation. Essex Police has benefited from Matthew Syed’s Black Box Training session….. the ripples of incremental change are spreading in a way that benefits colleagues and most importantly the people of Essex.”

“This was a genuinely enlightening, entertaining and informative experience – it is thought-provoking, challenging, insightful, fun and relevant to the most and the least experienced team member. The fact that “Black Box Thinking” and Matthew Syed anecdotes have become part of the everyday vocabulary of our team is a testament to the impact this has made.”

“Fantastic, new approaches and techniques to transform our mindset”

“Utterly inspiring. We are looking forward already to booking you again.”

“This programme would benefit organisations by providing an excellent framework to understand and appreciate their organisational mindset, and start to think about how they can accelerate their leadership skills to drive business forward. This is a hugely insightful programme.”

“The insights, learning and science really drives home the scale of the opportunity we have as leaders, through change of mindset and the introduction of these tools with our people”

“It forced me to reflect on how I approach development within my team.  I have continued to think on this after the event which I think shows how impactful it was.”

“In Black Box Thinking, Matthew shows how having a growth mindset and creating a culture willing to embrace and learn from failure can categorically improve performance”

 “The Mindset workshop was nothing short of outstanding. The message of a Growth Mindset resonates with the culture we are striving to create.”

“My own thinking was challenged in this workshop – new ideas – even though I had already read Black Box Thinking”

“After deploying Mindset Advantage, we have radically changed a key process, increasing efficiency by 30% and delivering better client outcomes.”