The Terms and Conditions set out below and our
Privacy Policy together constitute the legal agreement between you and Mindset Analytics Limited relating to the provision of public workshops.
When you make a booking with Mindset Analytics Limited, you agree to our payment terms below - we do not accept any other payment terms.
Within these terms…
- ‘We’, ‘us’ or ‘our’ means Mindset Analytics Limited, trading as Matthew Syed Consulting.
- ‘You’ or ‘your’ means the person buying the tickets to the event from us.
- ‘Event’ means the public workshop delivered by us.
1. Our contract with you
1.1 If you buy tickets for an event from us you agree to be legally bound by this contract. You also agree to be legally bound by our Privacy Policy and any documents referred to in it.
2. Acceptance of registrations and bookings
2.1 Our website guides you through the registration and booking processes. All details can be reviewed before completing these processes, so please take the time to read and check the details at each stage.
2.2 All registrations and bookings are subject to manual review, and we have the right to reject a registration or booking. If we do not accept your registration or booking, we will inform you by email as soon as possible.
2.3 Once a registration has been submitted for an event, you will receive confirmation that we have received the registration request. A further email will be sent detailing whether you have been accepted onto the event.
2.4 Once you have been accepted onto the event, closer to the event, a further email will be sent containing a payment request. The booking should only be deemed as confirmed when payment is received.
2.5 If within two weeks of the event you have not received communication regarding the outcome of your registration request, or you have not received a booking confirmation upon payment for the event, please email
programmes@matthewsyed.co.uk.
3. Price and Payment
3.1 When booking our event, full payment of the fee is required no later than two weeks prior to the event. The price of the event (which includes VAT at checkout) will be the price indicated on the order link you will be emailed when payment is due.
3.2 We accept the following payment methods: all major credit and debit cards (via Stripe). In certain circumstances, such as if your organisation has engaged with us for a wider company programme, payment by invoice is accepted at our discretion.
3.3 All payments by credit card or debit card need to be authorised by the relevant card issuer.
3.4 The price of the event is in pounds sterling (£) (GBP). VAT is added at checkout.
3.5 We reserve the right to refuse entry to an event if the event fee is not paid before the date of the event.
3.6 We will do all that we reasonably can to ensure that all of the information you give us when purchasing the tickets for the event is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
4. Cancellations & transfers
4.1 All bookings are non-transferable without our consent and must not be resold or passed on for commercial gain.
4.2 If you cancel your event booking, or do not attend our event, the event fee will not be refunded. You will not gain access to the event, event materials or any additional items that were included in your booking, for example, Mindset Advantage.
4.3 You may be able to transfer your booking to another person by passing on your original ticket with our consent only.
4.4 To end the contract with us, or to transfer your booking, please contact us at
programmes@matthewsyed.co.uk.
4.5 We reserve the right to cancel or reschedule an event at any time prior to its commencement. Any such changes will be notified to you as soon as possible by email and alternative options will be offered. Where a suitable alternative is not offered, we will reimburse any event fees paid in full. We shall not be responsible for any extra costs incurred as a result of a cancelled or rescheduled event.
5. Virtual workshop course terms
5.1 Joining instructions will be provided 2 weeks before the course date, upon receipt of payment. If you have not received them at this point, please email
programmes@matthewsyed.co.uk.
5.2 We are not responsible for any non-attendances as a result of not receiving joining instructions and event details – it is your responsibility to ensure you have received all communications and instructions.
5.3 We are not responsible for any hardware or software issues which result in you not being able to access the event e.g. internet access, firewalls, IT security policies, third-party platforms such as Zoom.
5.4 The price featured for events is the fee per person. You are not permitted to share the event links and if a user logs in without a booking, they will be removed from the event.
5.5 We reserve the right to request that any person leaves the event if that person’s conduct is unacceptable (in our reasonable opinion). No refund of fees or any other costs will be made in these circumstances.
5.6 This is public training; you are responsible for the information you share during the training. You should not disclose sensitive information (either regarding your own company or the companies you work with) that is not appropriate for this public training, nor should you disclose sensitive information about other event participants or use shared information outside the context of the event.
6. Rights in materials
6.1 All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of our event are the property of Mindset Analytics Limited.
6.2 You are entitled to use such materials for your own individual, non-transferable use only. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes. Sharing access links or recorded content to others, including on social media, is prohibited.
7. Your privacy and personal information
7.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
8. Our responsibility for loss or damage suffered by you
8.1 Please ensure you take care of your personal possessions as we cannot accept any liability for them unless loss or damage is caused by our negligence.
8.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the event as summarised at Clause 8.1.
8.3 Except as stated above in Clause 8.2, our total liability to you is limited to the fees you have actually paid for our event and we will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.
9. Other important items
9.1 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
9.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
9.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
9.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of these Terms and Conditions for events, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the event, we can still require you to make the payment at a later date.
9.5 These terms are governed by English law and you can bring legal proceedings in respect of the event in the English courts. If you live in Scotland you can bring legal proceedings in respect of the event in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the event in either the Northern Irish or the English courts.
