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NHS endoscopy team boosts productivity and minimises outsourcing and risk

Specialist endoscopy services

Part of South Tees NHS Trust, the James Cook University Hospital in Middlesbrough is also the regional centre for endoscopy.

It offers the full spectrum of both diagnostic and therapeutic procedures.

Objectives

  • Increase capacity to meet greater demand
  • Minimise outsourcing
  • Improve staff working conditions & morale
  • Enhance patient experience

Solution

  • Growth Mindset programme for NHS Senior Leaders
  • Techniques to create learning culture & drive continuous improvement
  • Marginal Gains toolkit

Key Facts

44%  increase in productivity

3%  increase in output, while reducing from 7-day to 5-day working week

99.7%  plant utilisation

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