1.0 Mindset Events – Terms and Conditions
1.1 Matthew Syed Consulting Limited provides conferences on various topics throughout the year. You are able to book places for these conferences via our website, e-mail at firstname.lastname@example.org or by telephone on 07392 834746. Submission of a booking constitutes an offer to purchase the conference services.
1.2 You acknowledge that conferences are subject to availability and bookings are taken on a first come, first served basis. No guarantee is given that spaces will be available for a given conference.
1.3 When you submit a booking, we will send an email confirming receipt of your booking request. This e-mail is for information only and does not constitute our acceptance of your booking.
1.4 We will only be deemed to have accepted your booking when we issue our invoice for the services, at which point a binding contract shall be formed between us. If your booking cannot be accepted for any reason, we will notify you.
1.5 You are entitled to book a place for one delegate per conference. Additional delegate places can be purchased (subject to availability) as needed.
1.6 Invoices are payable within 14 days and, in any event, prior to the conference date. If you fail to make payment in full within this time frame, we may cancel your booking. If payment has not been received prior to the conference, the attendee(s) must sign an attendance slip on arrival. Non-attendance at a conference (for whatever reason) does not negate your liability to pay our invoice.
1.7 Substitutions are welcome at any time, provided they meet the specified attributes of our target audience. To request a substitution, please contact us on 07392 834746 or at email@example.com. There will be no additional charge for agreed delegate name changes.
1.8 If you decide to cancel your booking (or any part thereof), you may do so prior to the date of the conference by writing to us at firstname.lastname@example.org.
1.8 i. Written cancellations made no less than 4 weeks before the conference date will be subject to a full refund if paid, or the cancellation of the invoice if unpaid.
1.8 ii. Written cancellations made less than 4 weeks, but no less than 2 weeks, before the conference date will remain liable for 50% of the invoice amount. If the invoice has been paid, a 50% refund shall be issued. If payment has not been made, you must pay 50% of the total amount within 7 days of cancellation.
1.8 iii. Written cancellations made less than 2 weeks before the conference date will not be entitled to any refund. If the invoice remains outstanding on cancellation, it must be paid in full within 7 days.
1.9 Matthew Syed Consulting Limited reserves the right to alter the conference programme without prior notice due to unforeseen circumstances.
1.10 We also reserve the right in our absolute discretion and without further liability to cancel any conference or event, in which case any booking charges paid by you will be refunded.
1.10 i. However, in such circumstances Matthew Syed Consulting cannot be held responsible for hotel or travel expenses which you are unable to recoup as a result of a conference or event being cancelled.